Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What materials are Genie Bags made from?
We use premium, ethically sourced materials including high-grade vegan leather, durable canvas, and recycled polyester linings to ensure luxury quality with a conscience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do Genie Bags come with a warranty?
Yes, every Genie Bag is covered by a 1-year limited warranty that protects against manufacturing defects in materials and craftsmanship.
How should I clean and care for my bag?
For vegan leather, simply wipe with a damp cloth and mild soap. For fabric bags, we recommend spot cleaning only. Avoid prolonged exposure to direct sunlight to prevent color fading.
Can I track my shipment?
Absolutely! Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey.